An individual & high-quality service is the key to a lasting & successful customer relationship.

My Service

Full service packages can be put together from the available services. At EK AUTOMATION, these full service packages are referred to as ""My Service"". The focus here is on your need for plannability and reliable monthly rates.


On demand:

  • Maintenance
  • spare parts
  • repair management
  • service calls

On demand:

  • Maintenance
  • spare parts
  • repair management
  • service calls
  • 24/7 hotline

On demand:

  • Maintenance
  • spare parts
  • repair management
  • service calls
  • 24/7 hotline
  • Individually agreed "on-site on-call" service

We offer you individualised "on-site support", in which our employees ensure that the driverless transport systems in your company function perfectly at all times. This model pays off especially for highly complex systems with an above-average number of vehicles that are operated around the clock.

Lifecycle & Support


Modifikations

Would you like to make modifications to your driving system because your production or logistics processes or your operating conditions have changed? We will be happy to advise you on optimising your vehicle system or adapting the logistics concept.

Retrofit

As a rule, our transport systems operate flawlessly for at least ten years. During this time, a number of technological changes may occur, making it necessary to upgrade the vehicles. We can assure you that you can expect the systems to operate as long afterwards as they did before the conversion.

Product discontinuations

They are an important part of our product lifecycle management, with which we ensure our high standard of service. The availability of the components for our customers comes first. We therefore inform you in good time about the serviceability of the spare parts for your FTS. You can even extend the service life of your transport system at an early stage by retrofitting or adapting the product.

Our service – your advantages

Flexibility

High availability of your transport robots through regular maintenance

Safety and security

Long-term investment security through permanent product maintenance

Individuality

Services optimally tailored to your needs

Scrutiny

Compliance with official and legal regulations

Do you have any question?

 


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